Frequently Asked Questions
our support is the best in the business
What services do you offer?
We have 2 main products (VIRTUAL MOVE SURVEY & VIRTUAL MOVE FINANCE)
VIRTUAL MOVE SURVEY can be used in 2 ways:
- By a representative of the moving company that is a customer of VMT uses our software product to conduct a virtual survey.
- By VMT upon receiving a request from the moving company that is a customer of VMT that VMT should assign their own representative to conduct a virtual survey on behalf of the moving company.
VIRTUAL MOVE FINANCE
- A moving company customer of VMT can access financing options that their customers can use to pay for their move through an installment plan.
How do the conversion rates for virtual surveys compare with in-home surveys?
Virtual surveys are just as effective at converting prospective opportunities into booked moves, but significantly less expensive to conduct.
How much time is saved per survey?
Much faster to schedule and complete and have no travel time involved, allowing twice as many customers to be met with in the same workday.
What are some ways that virtual surveys can help to expand business operations?
With no time or geographic constraints is 24/7, accommodating customer schedules (after hours, nights and weekends) & can be performed from anywhere in the world.
What are some additional benefits?
Wasted time and expense due to car travel is eliminated, providing an eco-friendly option. Meeting virtually prevents exposure of staff or customers to risks of unhealthy conditions in the home. Captured data is immediately stored, structured, and shareable to minimize error or loss.
How long can virtual surveys be saved?
You determine how long to retain access to a full visual and audio record of the survey in case there is a volume discrepancy or issue during the move, such as a shipment protest or claim.
Is there an app to download and is it required?
The representative conducting a virtual survey does so from a desktop computer, and they are connecting with the end customer (the person who is moving) who either downloads an app to their phone or tablet, or complete the survey through their web browser.
